Peran Artificial Intelligence Dalam Sistem Informasi Manajemen Untuk Mendukung Pengambilan Keputusan Bisnis: Sebuah Systematic Literature

Dwi Kurnia; Rahma Dini; Maeliawati Maeliawati

doi:10.62976/ierj.v4i2.1968

Authors

Dwi Kurnia Universitas Lambung Mangkurat
Rahma Dini Universitas Lambung Mangkurat
Maeliawati Maeliawati Universitas Lambung Mangkurat

DOI:

https://doi.org/10.62976/ierj.v4i2.1968

Keywords:

Artificial Intelligence, Sistem Informasi Manajemen, Pengambilan Keputusan, Systematic Literature Review, Transformasi Digital

Abstract

Perkembangan teknologi Artificial Intelligence (AI) yang pesat telah membuka peluang transformasi mendalam dalam Sistem Informasi Manajemen (SIM), khususnya dalam konteks pengambilan keputusan bisnis. Penelitian ini bertujuan menganalisis peran AI dalam SIM, mengidentifikasi manfaat dan tantangan implementasinya, serta mengevaluasi kontribusinya terhadap efektivitas pengambilan keputusan bisnis pada organisasi modern. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan protokol PRISMA 2020. Sebanyak 847 artikel diidentifikasi dari basis data Scopus, Web of Science, ScienceDirect, Emerald, Springer, IEEE, dan Google Scholar periode 2021-2026. Setelah proses skrining dan penilaian kelayakan, sebanyak 42 artikel final dianalisis menggunakan teknik analisis isi (content analysis) dan sintesis naratif. Hasil penelitian menunjukkan bahwa AI memberikan kontribusi signifikan melalui tiga dimensi utama: (1) peningkatan akurasi dan kecepatan pengambilan keputusan berbasis data; (2) otomatisasi proses analitik dan prediktif; serta (3) peningkatan kapasitas organisasi dalam merespons dinamika lingkungan bisnis. Tantangan utama meliputi kesiapan infrastruktur digital, resistensi SDM, persoalan etika data, dan keterbatasan interpretabilitas model AI. Penelitian ini berkontribusi dalam memperkuat kerangka teoritis integrasi AI-SIM dan memberikan implikasi praktis bagi manajer dalam merancang strategi adopsi AI yang efektif.

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